Frequently asked questions
Start by contacting us using our contact form or reaching out to a design specialist directly. They'll help you understand your needs, co-create the best products, and provide you with the best possible quote. All orders are custom and not in stock, created to match your unique needs.
Yes, we offer tiered discounts based on order volume. Contact a design specialist for a personalized quote.
We offer a range of sizes and colors. Check out our product catalog or contact us for custom options.
Link to your Our Products.
Yes, our fabrics are treated for stain resistance and easy cleaning. Wipe up spills promptly, and refer to Our Fabrics for specific cleaning recommendations.
Yes, just simply select one of our fabrics designed for outdoor use, offering fade resistance and durability against the elements.
Our warranty is designed to protect your investment and ensure long-term satisfaction in high-traffic commercial settings. We offer a 5-year limited warranty covering defects in materials, workmanship, and any issues related to professional installation. We're dedicated to providing prompt and effective solutions in the unlikely event of a warranty claim.
Due to the nature of the product, we cannot accept returns of fully functional bean bags. If you receive a defective product, please contact us within 15 days of arrival at info@pilolux.com. We stand behind our products! Thorough quality control ensures you receive exactly what you ordered. In the rare case of a defect with your beanbag outer lining, we offer a replacement outer lining if the issue is a verifiable error on our part. We'll work diligently with you to ensure a satisfactory outcome.
Yes! Apart from our smart fabrics, we offer sublimation printing, allowing us to match any texture or color. We can even add your own images and logos. The possibilities are endless!
Absolutely! We understand the importance of seeing and feeling our fabrics before making a decision. Contact us to request samples or swatches.